BrainCX AI launches Interpreterly to interpret live calls in Spanish and Portuguese

BrainCX AI has launched Interpreterly, an AI phone interpreter built to bridge live conversations between English-speaking staff and customers who speak another language. The company says the product is already driving more bilingual bookings and is aimed at businesses facing rising language-access demands in healthcare, lending and customer service.

Why it matters: - Language barriers can cost organizations bookings, conversions and customer service capacity. - Interpreterly is designed to let callers and staff speak their own language while the AI interprets in real time. - The launch targets high-stakes use cases where language access affects care, lending and compliance.

What happened: - BrainCX AI launched Interpreterly on interpreterly.com on September 9, 2026. - Interpreterly is an AI phone interpreter that translates live conversations between English-speaking staff and customers who speak another language. - The service is available in Spanish and Brazilian Portuguese, with more languages in development. - Interpreterly is sold as a flat monthly subscription starting at $147 per month.

The details: - Organizations register at interpreterly.com and use Interpreterly on calls they already take. - The company says the service requires no telephony reconfiguration and no implementation period. - Most accounts place a first interpreted call within 15 minutes of registration, according to the company. - Interpreterly has been running inside a national behavioral health network for more than a year. - The company reports a 40% increase in bilingual appointment bookings in that deployment. - Interpreterly also reported about 99% accuracy capturing patient names, email addresses and phone numbers on live calls using spoken read-back confirmation. - Fewer than 1% of callers asked whether they were speaking with an AI system, the company said. - Interpreterly runs on AI infrastructure and is available 24/7. - The platform is SOC 2 Type II compliant. - Interpreterly is also described as HIPAA-compliant, with BAA agreements available. - The product is not a certified or licensed interpreter service and does not guarantee legal compliance. - Interpreterly does not replace a qualified human interpreter where one is legally required. - Organizations are told to confirm their specific obligations with their own counsel.

Between the lines: - BrainCX AI is positioning Interpreterly as a revenue tool, not a cost center, by challenging the per-minute human interpretation model. - Tariq Alinur, founder and CEO of BrainCX AI, said the company built the product after years of seeing what language barriers cost organizations. - The broader bet is that AI can handle routine interpretation volume more cheaply and more consistently than staffing-based models. - The launch also reflects growing pressure on healthcare providers and lenders to serve Spanish-speaking customers. - Section 1557 of the Affordable Care Act and the 2024 final rule expanded language-access expectations for some healthcare organizations. - California Civil Code 1632 requires translated copies before signing certain contracts negotiated mainly in Spanish. - BrainCX AI says offshore call routing is less workable for Spanish-language volume because the constraint is language skill, not seat availability.

What's next: - BrainCX AI plans to add more languages to Interpreterly. - The company is marketing the service to organizations that need live conversation support on routine calls. - BrainCX AI says Interpreterly is available now at interpreterly.com. - BrainCX AI says its broader voice platform serves high-consequence industries and operates around the clock.

The bottom line: - BrainCX AI is trying to turn language access from a variable call-center expense into a subscription software product.